Quality Policy
ISO 9001
SIMBIM® is an innovative and fully integrated BIM (Building Information Modelling/Management) architecture and construction consultancy in Spain, with offices in Madrid, Barcelona (Spain) and Toronto (Canada). Our main objective is the implementation of BIM for the private and public sectors within the construction industry (AECO) through the distribution and implementation of the leading European BIM software solutions, technologies, workflows, and standards such as ISO 19650.
At SIMBIM®, we are distributor of GRAPHISOFT, SCIA, dRofus, DDScad and we are also Bluebeam Gold Partner in Spain and Portugal. We are also service partner of Nemetscheck dTwin for Europe and North American Market. Parallel to our commercial distribution activities, we are the first GRAPHISOFT learning centre worldwide and one of Spain's first buildingSMART accredited training providers.
We offer an innovative way to address the architecture, engineering, construction, and operation industry (AECO) challenges. Our innovative solutions are through professional consulting, distribution, sales, support, implementation, training, and contract maintenance of software solutions, technologies, workflows and standards related to the construction industry, digital transformation and BIM.
✓ Vision:
Our vision is to be an agent of change and a driving force of digital transformation in the building industry (AECO) through BIM's possibilities and solutions.
✓ Mission:
Our mission is to empower our customers to own the process and not just the software.
Our five core values and quality commitments
We reinforce our strategy and the management of our processes with the implementation and continuous improvement of a Quality Management System according to the ISO 9001 standard. Our five core values and quality commitments are as follows:
1. Customer orientation:
❯ 1.1 Commitment
❯ 1.2 Customer satisfaction
We detect and satisfy the needs and expectations of our clients with the commitment to meet and exceed their objectives. This includes matching the price of an official offer we receive from another authorised distributor/reseller as long as it is submitted to us. As a proof of our commitment to our customers, please read our price or service match guarantee policy from the following link: https://simbim.es/en/content/202-price-match-policy
2. Professionalism:
❯ 2.1 Professional ethics
❯ 2.2 Collaborative attitude
❯ 2.3 Professional experience
❯ 2.4 Transparency at work
❯ 2.5 Specialisation
Relying on our team's experience, specialisation, professional ethics, and collaborative attitude, we perform our services with the most professionalism. We deliver our service with the highest possible standards to continuously improve our work, as individuals and company, with a transparent and responsible attitude towards people and society.
3. Quality:
❯ 3.1 Quality of service
❯ 3.2 Product quality
❯ 3.3 Maintenance quality
❯ 3.4 Transparency in the process
We established synergies with our partners and collaborators to improve the quality of services and products, creating long-term institutional relationships. We continuously improve our strategy, the company's processes, and results and comply with our stakeholders' applicable legal and internal requirements. We also systematise our processes to minimise risks, take advantage of opportunities and improve the efficiency and effectiveness of business management.
4. Innovation:
❯ 4.1 Productivity improvement
❯ 4.2 Efficient Workflows
❯ 4.3 Adaptation to change
❯ 4.4 Learning methodology (pedagogy)
We promote research and innovation in all our strategies and the integration of BIM in other information technologies. We are recognised as a reference company for developing solutions to implement, apply, analyse, evaluate, create, and optimise the design and construction process through possibilities offered by BIM technology. As our company's fundamental principle, our effort is devoted to research, development, and innovation. This dedication is in our company's internal process and in relations with other public and private organisations that promote innovation nationally and internationally.
5. Our team:
❯ 5.1 Teamwork
❯ 5.2 Equal opportunities
❯ 5.3 Good working environment
❯ 5.4 Continues education
❯ 5.5 Diversity
We commit to our team since they constitute the essential resource and are at the beginning and end of everything we do and represent. To do this, we provide a work environment and sufficient motivation to grow within SIMBIM®, and we promote their involvement through internal communication, continuous education and recognition of achievements.
✓ Quality Management System
This policy affects all the people and activities carried out by SIMBIM® and is being extended to the different interested parties. From the point that this policy is approved, its compliance is ensured through internal processes led by the Quality Managers and SIMBIM® Management Team.